Selection of products
ARCON GROUP OU products can be purchased by visiting www.hügi.ee
Products can be added to the shopping cart both in the list and in the product detail view
The shopping cart is located in the menu bar and also displays the total cost of the order (does not include shipping fee and VAT). After selecting the products, you have to go to the shopping cart view by clicking on the shopping cart link.
Shopping cart
In order to see the prices, You have to be registered as a company and be approved by Hügi admin. In the cart you can see all selected products with prices without VAT and shipping costs.
Forming the order
In order to complete the order, it is necessary to enter personal and company data in the form
Ordering as a company, a company representative person must enter: First name, Last name, registration number, contact e-mail, contact phone and a country with full delivery address.
Once your wholesale order is fully formed, select a delivery method. Option number one – pickup, option number two – calculation of delivery by HÜGI representatives, then send a request.
Hügi will contact you within 1-5 business days with with a ready offer ( including VAT and Delivery fee)
Delivery of products and its conditions
Delivery price comes with invoice if needed. Worldwide delivery.
Payment for the order
Placing an order
After receiving a purchase proposal from HÜGI, the payment period is 3 days
The goods are sent to the recipient ONLY after full payment for the order and delivery
ARCON GROUP OÜ accept direct payment to SEB bank account:
ARCON GROUP OÜ EE901010220264216222
If we cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.
Defective goods
The online store is responsible for the non-compliance of goods sold to a purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the purchaser. Within the first year of delivery, it is assumed that the defect was present at the time of delivery. It is the online store ́s responsibility to prove otherwise.
The purchaser has the right to turn to the online store within two months of the occurrence of a defect by e-mailing shop@hügi.ee
The online store is not liable for any defects arising after delivering the goods to the purchaser.
If goods bought from the online store have defects for which the online store is responsible, the online store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online store shall return to the purchaser all of the payments involved in the contract of sale.
The online store will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 15 days.
Cancellation and refund
Send an order cancellation and refund request by email to shop@hügi.ee.
You have the right to cancel the order and get a refund if the products have not left our warehouse / have not been issued for delivery.
Refunds made by the Seller in accordance with these terms and conditions will be made within 7 working days from the date of delivery specified in the order. Refunds are made to the buyer’s current account from which the order was paid.
The online store confirms receipt of the withdrawal statement to the Buyer by e-mail.
The buyer can turn to the platform for resolving consumer disputes of the European Union.
The seller has the right to refuse to sell the goods in a situation where, due to a technical error, the price of the product offered in the Online Store has changed/changed to be unreasonably cheap compared to the normal market price of the corresponding product (price error), there is no explicit information on the goods that it is a special price established for the goods and the goods have not been handed over to the Buyer. The Seller has the right to withdraw from such a transaction within 3 working days of learning about the transaction concluded with a price error, by submitting an application to the Buyer in a form that allows for the relevant content to be reproduced in writing. All payments are made to the Buyer’s current account from which the goods were paid for.
When making a purchase from the hügi.ee e-store, the customer can choose the appropriate delivery method, which is:
– Receiving the goods from our warehouse at Laki 9a (Laures Shop)
– Within Estonia DPD courier; Withing Europe DPD, .
– Withing the rest of the world upon the request .
Right of withdrawal
After receiving the order, the purchaser has the right to withdraw from the contract entered into with the e-store within 14 days.
(Depending on the product, the purchaser may not necessarily have the right of withdrawal; in such a case the corresponding products and services must be listed and they must comply with the law.)
The right of withdrawal does not apply if the purchaser is a legal person.
To exercise the 14-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics, and functioning of the goods in the same way you would be allowed to test the goods in an actual store.
If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics, and functioning of the goods, or if there are any signs of use or wear and tear, the online store has the right to lower the amount returned in accordance with the decrease in the value of the goods.
To return the goods, you must submit a declaration of withdrawal to the e-mail address shop@hügi.ee ( it is not a specific form, simply write us and email describing your issue, and mention the order number) within 14 days of receiving the goods.
The purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Purchaser pays for delivery over to HÜGI warehouse.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract.
The online store has the right to refuse to make a refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.
If the buyer has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the store is not required to compensate the cost exceeding the usual shipping cost.
The online store has the right to withdraw from the sale and demand that the goods be returned by the purchaser if the marked price of the goods in the online store is significantly lower than the market price of the goods due to an error.
Picking up goods from the store
The goods are issued during the opening hours of the representative warehouse.
You can come to the warehouse after making the purchase on the next calendar day.
Goods are issued to the customer upon presentation of an identity document (ID card, passport, driver’s license) and order number.
The customer is informed about the arrived shipment and the location of the shipment via SMS.
hügi.ee is not responsible for the damage caused to the customer if, for reasons not attributable to the seller, third parties have obtained the parcel machine’s unique code and the goods have been received on the basis of this code.
Direct marketing and processing of personal data
The online store only uses the personal data entered by the purchaser for processing the order and sending goods to the purchaser. The online store forwards personal data to the transport service provider in order to deliver the goods.
The online store sends newsletters and offers to the purchaser’s e-mail address only if the purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.
The purchaser is able to opt-out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.
“ArCon Group OÜ is the responsible processor of personal data, ArCon Group OÜ transfers the personal data necessary for making payments to the authorized processor.”
Receiving the goods by courier within Europe
The goods delivered DPD Courier are delivered to the address specified by the customer within 2-25 working days of making the purchase, from Monday to Friday between 9:00 a.m. and 9:00 p.m. The customer can choose a suitable time period for receiving the shipment (9:00-17:00 or 17:00-21:00 or 9:00-21:00) and order the goods to work or home.
On the morning of the delivery day, the customer will receive information about the package’s arrival via SMS. The courier calls the customer before delivering the package. According to the customer’s request, it is also possible to redirect the shipment to a suitable parcel machine at no additional cost. The shipment is handed over to the customer based on a unique code that is sent to the customer via SMS.
The customer must ensure that the goods are received at the agreed time and address. If the customer is not available when the goods arrive, the courier will deliver the package back to the DPD terminal. When the package arrives back at the terminal, the system sends an SMS to the customer. The customer then has the opportunity to agree with DPD customer service a new time when the courier must make the next delivery attempt.
Delivery to the rest of the world ( all information on the request)
Settlement of disputes
All complaints made by a purchaser about the online store must be e-mailed to shop@hügi.ee
If the purchaser and the online store are not able to settle the dispute by agreement, the purchaser may contact the Consumer Dispute Committee. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. The resolution of disputes by the Consumer Dispute Committee is free of charge for the purchaser.
A purchaser may also turn to the dispute resolution bodies of the European Union.